@article {bnh-1539,
	title = {Improving the Retention and Engagement of Volunteers in Emergency Service Agencies Annual Report 2014},
	year = {2015},
	abstract = {<p>This is an annual report for the year 2013/14. This project will address an area of organisational strategy that has been largely overlooked in both practice and in research, that is, hosting organisations such as emergency response agencies may\&nbsp;not be effectively managing endogenous elements of their organisational practice, the impact of\&nbsp;which is sub-optimal volunteer retention.</p>},
	author = {Michael Jones}
}
