@article {BF-1333,
	title = {Volunteer Recruitment and Retention Issues: A Review of the Literature},
	year = {2004},
	url = {http://www.bushfirecrc.com/sites/default/files/managed/resource/report_4_lit_reviewd3.pdf},
	author = {Jim McLennan and Birch, Adrian and Acker, Felix and Beatson, Ruth and Jamieson, Robert}
}
